FAQs
PAYMENTS
If you click on this page, it is likely that you are interested in our products and have the idea of trying to pay, for which we are very grateful：）
This page is designed to solve the payment problem for users who want to buy our products, through PayPal or a credit card to complete the shopping process.
At present, our website does not directly access the credit card payment system, but you can jump to the credit card payment through the PayPal page, even if you do not have a PayPal account, you can complete the purchase.
Here are 2 solution for you:
1. If you have a PayPal account, please try to pay by PayPal.
2. If you do not have a PayPal account, please select PayPal still at the checkout page & click the complete order button. Then you'll be directed to a page with access to both PayPal and Debit/Credit card payment (for the latter option, you don't have to register for PayPal).
As following steps:
Step 1. Select PayPal (even if you don't have a PayPal account)
Step 2. Click on "Pay with Debit or Credit Card".
Step 3. Fill in your credit card info and complete your order.
The process is very simple, with only 3 minutes to complete the credit card payment process, if you like our products please do not miss it, wish you a happy life：）
SHIPPING
Where do you ship from？
We are a company from China, our products are designed by ourselves, and we are committed to providing consumers with high-quality wooden desktop products. The goods you buy are shipped from China, we will provide you with high-quality logistics and intimate packaging, please rest assured.
ORDERS
How do I track my order？
After you purchase our goods, we will send you the tracking website and tracking number of the goods by email, you can also register our website account, and then check the logistics information of the goods you purchased on the personal center page.
What should I do when the product I want is out of stock?
Please take your time and send us an email to inform us of the situation. We will inform you immediately after replenishment.
Our email address: hi@lohacustom.com
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If the interface does not have questions you want to know, please leave us a message in the instant chat window of the website, and we will quickly answer for you, thank you very much.